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SATISFACTION
Your total satisfaction is guaranteed with every purchase. We will cheerfully exchange, adjust, refund or do whatever is necessary to keep your ceramic experience with us a happy one. We want you to enjoy a rewarding and satisfying business relationship with us.
RETURNS
Merchandise may be returned within 15 days of shipment if not completely satisfied, at customer’s expense. You must obtain a RET# from bayouceramics@bellsouth.net before sending any item back to receive proper credit, refund or replacement. We will only accept items that have not been damaged or altered in any way. Refunds will be issued in the same form as original payment.
QUALITY
We have been producing bisque and greenware since 1994 and still remember what we looked for when we were buying from others. Our bisque is made from quality slip and fired to cone 04. We do not reclaim slip in order to maintain the highest quality. We fire our kiln slow and do not rush the cooling process to avoid stress cracks. Detail is replaced and items are well cleaned and well put together. Of course, every piece may not be perfect, but we try to create the best bisque piece possible.
PRIVACY STATEMENT
Bayou Ceramics is committed to protecting your privacy. We will not sell your address or personal information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information from us, you may send an E-mail to bayouceramics@bellsouth.net and put “remove” in the subject line and we will take you off our E-mail list.
SPECIAL ORDERS
We will purchase a mold of your choice as long as you agree to buy 8 in the bisque and pay for these 8 in advance of purchasing the mold. We will do special cutouts, etc. to our bisque upon requests which may increase price slightly. Some items are available finished as giftware.
PRICING
Our bisque prices are discounted for Internet shoppers. The discount price for each piece varies and is based on a number of factors such as cutouts, difficulty or ease of mold, attachments, lots of detail, etc. At this time, we do not offer large quantity discounts as we do not have a large number of multiples of one item, but we are always open to requests.
CHANGES
We reserve the right to make changes in prices and/or policy as may be necessary without advance notice.
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